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EMM status: Storage Server is down or unavailable

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I need a solution

Hi,

 

Since we upgraded from 7.1 to 7.5.0.4, we have intermittent problem causing us some errors. The problem is that Netbackup is detecting that the Disk Volume are down so the majortiry of our backup are failing with this code : "Disk storage server is down(2106)" or "Disk volume is down(2074)".

 

here is my environment :

Product:  Netbackup enterprise Server
Product Version:  7.5.0.4
Platform / OS Info:  Windows 2008 R2

Disk Pool : Openstorage Disk pool on DataDomain.

 

I checked in the bpstsinfo log file on the Master server and i have this error when it happens

 

21:38:54.707 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:38:54.707 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:39:59.729 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:39:59.729 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:41:04.594 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:41:04.594 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:42:09.460 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:42:09.460 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:42:54.794 [817380.831240] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2820] name2 is empty 0 0x0
21:42:54.794 [817380.831240] <4> db_getSTUNITlist: emmserver_name = masterserver

21:42:54.794 [817380.831240] <4> db_getSTUNITlist: emmserver_port = 1556
21:43:14.341 [836780.826408] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:43:14.341 [836780.826408] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:43:19.364 [836780.826408] <16> db_getSTUNITlist: (-) Translating EMM_ERROR_CorbaTransient(3000001) to 25 in the NetBackup context
21:43:19.364 [836780.826408] <16> db_getSTUNITlist: error (25) initializing EMM interface.
21:43:19.411 [836780.826408] <16> bpstsinfo/update ERROR: unable to retrieve stu list from server (25)
21:43:54.699 [817380.831240] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:43:54.699 [817380.831240] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:44:59.533 [817380.831240] <16> emmlib_initializeEx: (-) Exception! CORBA::TRANSIENT
21:44:59.533 [817380.831240] <16> emmlib_initializeEx: (-) system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
21:47:54.817 [817204.838996] <8> vnet_same_host_and_update: [vnet_addrinfo.c:2820] name2 is empty 0 0x0
 


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