DLO quit backing up laptop after office 2013 intsall

Is DLO 7.0 with all live updates applied not able to backup a system that has loaded office 2013 on it?

I am supporting a company that just says that is all he did about a week ago was load office 2013 now his DLO backups are not working .. I look in the logs on the server and they have failed since 8/27.

Below is what he added to the case with us.

 He has reloaded the agent and says he gets the same result.

Idea's ?

Thanks

Mike

Log Name:      Application

Source:        Application Error

Date:          9/10/2013 10:08:11 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      9B5XJX1.anderson-hay.com

Description:

Faulting application name: DLOClientu.exe, version: 7.0.700.4901, time stamp: 0x4f3a9e20

Faulting module name: DLOClientu.exe, version: 7.0.700.4901, time stamp: 0x4f3a9e20

Exception code: 0xc0000005

Fault offset: 0x006cadca

Faulting process id: 0x27d8

Faulting application start time: 0x01ceae485355664f

Faulting application path: C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe

Faulting module path: C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe

Report Id: 9237256f-1a3b-11e3-826e-2cd05a8aad39

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-09-10T17:08:11.000000000Z" />

    <EventRecordID>15433</EventRecordID>

    <Channel>Application</Channel>

    <Computer>9B5XJX1.anderson-hay.com</Computer>

    <Security />

  </System>

  <EventData>

    <Data>DLOClientu.exe</Data>

    <Data>7.0.700.4901</Data>

    <Data>4f3a9e20</Data>

    <Data>DLOClientu.exe</Data>

    <Data>7.0.700.4901</Data>

    <Data>4f3a9e20</Data>

    <Data>c0000005</Data>

    <Data>006cadca</Data>

    <Data>27d8</Data>

    <Data>01ceae485355664f</Data>

    <Data>C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe</Data>

    <Data>C:\Program Files (x86)\Symantec\Symantec DLO\DLO\DLOClientu.exe</Data>

    <Data>9237256f-1a3b-11e3-826e-2cd05a8aad39</Data>

  </EventData>

</Event>