I need a solution
Master : 7.5.0.5
Backup Host : 7.1.0.4
My Backup is failing with error code 11.
Transfer Type : NBD
This is paining me from long :(
Job Details :
02/09/2014 20:01:13 - Info nbjm (pid=5461) starting backup job (jobid=93895) for client XXXX, policy AAAA, schedule Daily
02/09/2014 20:01:13 - estimated 0 kbytes needed
02/09/2014 20:01:13 - Info nbjm (pid=5461) started backup (backupid=XXXX_1391994073) job for client XXXX, policy AAAA, schedule Daily on storage unit <>
02/09/2014 20:01:13 - started process bpbrm (pid=16802)
02/09/2014 20:01:14 - Info bpbrm (pid=16802) XXXX is the host to backup data from
02/09/2014 20:01:14 - Info bpbrm (pid=16802) reading file list from client
02/09/2014 20:01:14 - Info bpbrm (pid=16802) starting bpbkar on client
02/09/2014 20:01:14 - connecting
02/09/2014 20:01:14 - connected; connect time: 0:00:00
02/09/2014 20:01:23 - Info bpbkar (pid=3552) Backup started
02/09/2014 20:01:23 - Info bpbrm (pid=16802) bptm pid: 16827
02/09/2014 20:01:24 - Info bptm (pid=16827) start
02/09/2014 20:01:24 - Info bptm (pid=16827) using 262144 data buffer size
02/09/2014 20:01:24 - Info bptm (pid=16827) using 30 data buffers
02/09/2014 20:01:25 - Info bptm (pid=16827) start backup
02/09/2014 20:01:25 - Info bpbkar (pid=3552) CONTINUE BACKUP received.
02/09/2014 20:01:27 - Info bptm (pid=16827) backup child process is pid 16847
02/09/2014 20:01:27 - begin writing
02/09/2014 21:21:58 - Error bpbrm (pid=16802) from client XXXX: ERR - Read of VM file read 0 bytes, should have read 16384 bytes
02/09/2014 21:21:59 - Error bptm (pid=16847) system call failed - Connection reset by peer (at child.c.1298)
02/09/2014 21:21:59 - Error bptm (pid=16847) unable to perform read from client socket, connection may have been broken
02/09/2014 21:21:59 - Error bptm (pid=16827) media manager terminated by parent process
02/09/2014 21:22:05 - Info <Master Server Name> (pid=16827) StorageServer=PureDisk:Master Server Name; Report=PDDO Stats for (Master Server Name): scanned: 42130774 KB, CR sent: 447842 KB, CR sent over FC: 0 KB, dedup: 98.9%
02/09/2014 21:22:05 - Error bpbrm (pid=16802) could not send server status message
02/09/2014 21:22:05 - Critical bpbrm (pid=16802) unexpected termination of client XXXX
02/09/2014 21:22:06 - Info bpbkar (pid=0) done. status: 11: system call failed
02/09/2014 21:22:06 - end writing; write time: 1:20:39
system call failed (11)
bpfis logs at verbosity 5
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: moref: moref=vm-126
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - checkBackupRegEntry: looking registry for VClockenable
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - RegQueryValueEx failed with 2
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - checkBackupRegEntry: looking registry for VClockinterval
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - RegQueryValueEx failed with 2
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - checkBackupRegEntry: looking registry for VClocklimit
06:02:56.785 [2404.1116] <2> onlfi_vfms_logf: INF - RegQueryValueEx failed with 2
06:02:56.801 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:02:56.801 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:02:58.816 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:02:59.816 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:02:59.816 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:01.832 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:03:02.832 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:02.832 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:04.707 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:03:05.707 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:05.707 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:07.723 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:03:08.723 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:08.723 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshotAPI: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
06:03:10.738 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:03:11.738 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: unlockVM returned -1
06:03:11.738 [2404.1116] <2> onlfi_vfms_logf: INF - dovSphereDisconnect: disconnect for XXXX completed with flags 0 and status 0
06:03:11.738 [2404.1116] <2> onlfi_vfms_logf: INF - dovSphereDisconnect: disconnect for XXXX completed with flags 0 and status 0
06:03:11.738 [2404.1116] <4> onlfi_thaw: INF - do_thaw return value: 11
06:03:11.738 [2404.1116] <32> onlfi_thaw: FTL - VfMS error 11; see following messages:
06:03:11.738 [2404.1116] <32> onlfi_thaw: FTL - Fatal method error was reported
06:03:11.738 [2404.1116] <32> onlfi_thaw: FTL - vfm_thaw: method: VMware, type: FIM, function: VMware_thaw (invalid method return 53; must return VFM_E_METHOD or VFM_E_METHOD_FTL or VFM_E_OK)
06:03:11.738 [2404.1116] <32> onlfi_thaw: FTL - VfMS method error 7; see following message:
06:03:11.738 [2404.1116] <32> onlfi_thaw: FTL - VMware_ctl: Invalid parameter value: cmd=13
06:03:11.738 [2404.1116] <16> bpfis Exit: FTL - snapshot delete returned status 156
06:03:11.754 [2404.1116] <2> ol_cleanup: INF - removing C:\Program Files\Veritas\NetBackup\temp\policyname_filelist
06:03:11.754 [2404.1116] <4> bpfis Exit: INF - EXIT STATUS 156: snapshot error encountered
06:03:11.754 [2404.1116] <2> stop_keep_alive_thread: INF - Stop keep_alive thread
06:03:13.754 [2404.1116] <2> bpfis Exit: INF - Close of stdout complete
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I can see this error..but dont knoe how to got about it
06:03:01.832 [2404.1116] <2> onlfi_vfms_logf: INF - do_thaw: vmcRemoveSnapshot returned 53
06:03:02.832 [2404.1116] <2> onlfi_vfms_logf: INF - vmwareLogger: RemoveSnapshot: SYM_VMC_ERROR: RETRIEVE_SNAPSHOT_MOR_FAILED
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Every time backup writes 48013140 kb and fails...
Help is much appricaited..