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How to avoid "Alert: Media Error. The disk is offline." message when disconnecting a USB drive

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I need a solution

Hello,

I would like to find a way to avoid the Backup Exec alert "Media Information: Alert: Media Error. The disk is offline." that occurs when using Windows Explorer to safely stop a USB drive. This is with Backup Exec 2012 SP1.

I have tried the following approaches to tell Backup Exec that the drive is going to go offline, with the hope it will not then raise an alert.

try 1: pause all disk storage devices with a name matching the specified search string
powershell.exe -command "&{Import-Module bemcli; Get-BEDiskStorageDevice | Where-Object {$_.Name -like 'Backup Drive*'} | Set-BEDiskStorageDevice -Paused $true}"

try 2:

powershell.exe -command "&{Import-Module bemcli; Get-BEDiskStorageDevice | Where-Object {$_.Name -like 'Backup Drive*'} | Set-BEDiskStorageDevice -Disabled $true}"

Both commands act as expected in terms of pausing or disabling USB disk storage devices. However, the alert still gets raised when the drive is later stopped.

If anyone has found a way to eject a USB drive without getting a Backup Exec alert raised, sharing that would be appreciated.

Regards,

Tim Miller Dyck

Ontario, Canada


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