We discovered a bot on one of our domain controllers. I plan on wiping the hard drive and restoring the OS. Can I use my System State restore (Symantec backup Exec 2012) to safely restore the server?

Error in the Job History Reads "e0009b61 - The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again. For additional information regarding this error refer to link V-79-57344-39777"

We have a number of vmware guest servers that are backed as images (GRT is not selected)

The credentials used for the backup have admin rights on the backup server and is a member of the Administrator role in VMWare.

All the vmware Guest server mage based backups succeed and verify with no errors.   

Restores of the VMWare image backup fail with the above error.

When setting up the restore I choose the VM guest server through the VMware VirtualCenter and ESX servers resource

I then test the logon credentials with success.

When I run the job it drops into job monitor then almost immediately fails with error shown.

My problem is that I cannot ascertain on which system the logon account is failing the logon to Vsphere or the logon to the Backup Server?,

Symantec Backup exec 12.5 on windows 2008 with a robotic tape library fujitsu  eternus 120

i have isntall the software and licenses , follow the steps created the jobs but they allways fail, is like the program and the tape unit don comunicate and i'm useing the recomended drivers just how it sys in the isntalatio, in a inventory just stais there without end

Please join us for the next Cincinnati Backup & Archiving User Group Meeting on June 27 from 1-3 p.m. This meeting will be virtual and the call-in number and WebEx URL can be found below. The meeting will feature presentations on protecting and securing catalog backups and NetBackup Accelerator for VMware by Symantec Systems Engineer Scott Warmbier.

Agenda

• Welcome & Introductions
• Protecting & Securing Catalog Backups
• NetBackup Accelerator for VMware
• Prize Drawings & Conclusion

WebEx Details

-------------------------------------------------------
To join the online meeting (Now from mobile devices!)
-------------------------------------------------------
1. Go to https://symantecmeetingcenter.webex.com/symantecme...
2. If requested, enter your name and email address.
3. If a password is required, enter the meeting password: nbu123
4. Click "Join".

To view in other time zones or languages, please click the link:
https://symantecmeetingcenter.webex.com/symantecme...

-------------------------------------------------------
To join the teleconference only
-------------------------------------------------------
Participant passcode: 3656749456
Dial in Phone Numbers:   
USA (toll free)  1-877-805-0966   
USA/Canada  1-719-867-4947
 
-------------------------------------------------------
For assistance
-------------------------------------------------------
1. Go to https://symantecmeetingcenter.webex.com/symantecme...
2. On the left navigation bar, click "Support".

You can contact me at:
scott_warmbier@symantec.com

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:
https://symantecmeetingcenter.webex.com/symantecme...

The playback of UCF (Universal Communications Format) rich media files requires appropriate players. To view this type of rich media files in the meeting, please check whether you have the players installed on your computer by going to https://symantecmeetingcenter.webex.com/symantecme....
 

Hie,

below are the Media Details,

bash-4.1# vmquery -m JL1226
================================================================================
media ID:              JL1226
media type:            1/2" cartridge tape (6)
barcode:               JL1226
media description:     ---
volume pool:           DC2_DUPLICATE_VOL (9)
robot type:            TLD - Tape Library DLT (8)
robot number:          9
robot slot:            216
robot control host:    hkgwkgpinnbu13r
volume group:          001_00009_TLD
vault name:            ---
vault sent date:       ---
vault return date:     ---
vault slot:            ---
vault session id:      ---
vault container id:    -
created:               Fri Nov  4 23:26:01 GMT+08:00 2011
assigned:              Thu Jan 17 18:57:06 GMT+08:00 2013
last mounted:          Thu May 30 13:29:34 GMT+08:00 2013
first mount:           Sat Nov  5 05:40:22 GMT+08:00 2011
expiration date:       ---
number of mounts:      9
max mounts allowed:    ---
status:                0x0
================================================================================
bash-4.1# bpmedialist -m JL1226
Server Host = hkgwkgpinnbu13r

 id     rl  images   allocated        last updated      density  kbytes restores
           vimages   expiration       last read         <------- STATUS ------->
--------------------------------------------------------------------------------
JL1226  16      2   01/17/2013 18:57  01/18/2013 10:23   hcart   628965408     1
                2   12/31/2019 11:25  05/30/2013 13:29  FULL FROZEN

• Master server is AIX
• Media Server is Windows

A restoration got Stuck with below error..

05/31/2013 05:27:58 - mounting JL1226
05/31/2013 05:28:00 - Info bptm (pid=11796) INF - Waiting for mount of media id JL1226 on server hkgwkgpinnbu13r for reading.
05/31/2013 05:28:02 - Error bptm (pid=11796) error requesting media, TpErrno = Robot operation failed
05/31/2013 05:28:08 - current media JL1224 complete, requesting next media Drive567:JL1226
05/31/2013 05:28:12 - Waiting for scan drive stop Drive568, Media server: hkgwkgpinnbu13r
05/31/2013 05:28:12 - granted resource  JL1226
05/31/2013 05:28:12 - granted resource  Drive568
05/31/2013 05:28:18 - current media JL1226 complete, requesting next media Drive568:DC2_DUPLICATE_VOL:JL1226
05/31/2013 05:30:10 - Info bptm (pid=11796) Waiting for mount of media id JL1226 (copy 2) on server hkgwkgpinnbu13r.
05/31/2013 05:30:10 - started process bptm (pid=11796)
05/31/2013 05:30:10 - mounting JL1226
05/31/2013 05:30:12 - Info bptm (pid=11796) INF - Waiting for mount of media id JL1226 on server hkgwkgpinnbu13r for reading.
05/31/2013 05:30:15 - Error bptm (pid=11796) error requesting media, TpErrno = Robot operation failed
05/31/2013 05:30:23 - Waiting for scan drive stop Drive567, Media server: hkgwkgpinnbu13r
05/31/2013 05:30:24 - granted resource  JL1226
05/31/2013 05:30:24 - granted resource  Drive567
05/31/2013 05:30:31 - current media JL1226 complete, requesting next media Drive567:DC2_DUPLICATE_VOL:JL1226
05/31/2013 05:32:47 - awaiting resource Drive567:DC2_DUPLICATE_VOL:JL1226.
          A pending request has been generated for this resource request.
          Operator action may be required. Pending Action: Tape is unmountable,
          Media ID: JL1226, Barcode: JL1226, Density: hcart, Access Mode: Read,
          Action Drive Name: N/A, Action Media Server: N/A, Robot Type(Number): 8(9),
          Volume Group: 001_00009_TLD, Action Acs: N/A, Action Lsm: N/A
 

Here on Media Server I can see that the Requested Drive is as below..

 15  Drive567             hcart  TLD(9)  DRIVE=23
      {7,0,0,23}                                                       UP
16  Drive568             hcart  TLD(9)  DRIVE=24
      {7,0,0,24}                                                       UP

below it shows the drive 23 is empty..

drive 23 (addr 279) access = 1 Contains Cartridge = no
SCSI ID from drive 23 is 23
drive 24 (addr 280) access = 1 Contains Cartridge = no
SCSI ID from drive 24 is 24

yet when I try to move the Media from slot216 to drive 23 it fails with below error 

m s216 d23
Initiating MOVE_MEDIUM from address 1240 to 279
move_medium failed
sense key = 0x5, asc = 0x3b, ascq = 0xd, MEDIUM DESTINATION ELEMENT FULL

whats wrong....???

Hello, 

  We have recently upgraded to BE2012 and a nice RDX drive. Can I run multiple backup jobs at the same time rather than serially? It seems like this would be very plauseable. 

Thanks

-J

We recently deployed a 5220 appliance into our environment as it was to be the savior in our battle against a backup window we were no longer able to meet.  When we finally got it online and into our NBU environment the initial performance was great.  The area we were to most benefit was with VMware backups.  The data stores mounted directly to the appliance would allow direct access to the snapshots for a fast and efficient backup.  Before this, we were performing client side backups so the impact on the hosts every night was significant as we tried backing up 600+ vms.  The plan was to be able to move all Dev and test off-host backups to the middle of the day as the performance impact was minimal and the end result was an increased window to complete things.  As we started with noon-time backups deduplication rates were high and so were the speeds.

However, this performance gain was short lived, as we began increasing the load we suddenly saw performance drop to a point of concern.  Backups were no longer speedy, 3500KB per second to 10,000KB.  There are some that might pop to 24,000KB, but in a sample size of 15 as I write this, only one is showing 24,000.

Now, I do have a few ideas. 

1. We have a 72TB appliance, therefore, 2 disk trays, during the backups, the one disk tray is going crazy, all the lights are flashing and you can really see that it is working.  However, the second tray is doing nothing.  While you might see a blink here or there, it is almost nothing compared to the other disk tray.  Is this to be expected?  When we looked at the disk configuration, it shows concat, is this normal?

2. Too much data at once and we are simply burying the appliance.  In reality, what sort of performance should I be able to expect from the appliance?

3. Relating to number 2, since we only have the one appliance right now while we wait to get the remote appliance in place, we are duping off to tape.  This is running at the same time as a backup, so this means at the same time the appliance is writing a lot of data, it is also reading it back to tape.

4. We are overloading the data store so that read speed is bad from source to destination.  We have fewer hosts,therefore, if we limit the jobs per host we limit the number of machines backing up at once (obviously).  This means that backups take way long, so we removed the limit per host and just set a limit per data store.  As we are new to it all, I am not sure what impact where, but again, I am trying to list any and all ideas from the start.

5. The appliance does not support multi-pathing, therefore, we only have a single path to the disk.

Beyond that I am not sure, but this is something that doesnt help with the showcasing of the appliances to management at the moment.  However, given the initial performance I am confident we can get back there.

Hi there,

I'm trying to restore a lotus-notes job here,

I'm having a little problem here, All backup Jobs finish Status 0, fine.

When I tray to restore I can't see any file (at the client and server restore tab)

I have Backed UP/ using (vmware policy, Status 0) (Lotus Notes policy - Status 0) (transaction logs - status 0)

I log at the client, select restore tab/ history backups/ and nothing appears

select the policy type, the date, and Nothing appears. looking at the Activity Pane, I can see that almos 60GB was copied.

What am I doing wrong?

Master Server Red Hat x86_64

Client w/ notes (SuSE 11 64, at VMware)

NetBackup 7.5

Best Regards

Virtualization isn’t new.  For many years now organizations have been taking advantage of the increased flexibility and cost savings virtualizing servers and applications offers.  However, when it comes to deploying backup and recovery solutions to protect the virtual environment, things are very different from what organizations may be used to – and if not done correctly, backups can fail, performance can wane, and recoverability can go out the window.  In essence, virtual machine backup can suck.

At Symantec Vision 2013, Symantec virtualization gurus Jim Olson and George Winter took a deep dive into best practices for backup and recovery of VMware, walking through critical steps to ensuring maximum benefit, while also reminding folks of the basics.  If you missed it, don’t worry! Join the Symantec NetBackup team on Wednesday, June 12 at 9:30am PT for an On Air Google+ Hangout and learn how to get the most out of NetBackup's integration with VMware's VADP including vCloud Director integration and vSphere 5.1.

Mark your calendars:

Title:  Best Practices for VMware Protection Google+ Hangout

Date: Wednesday, June 12, 2013

Time: Starts at 9:30 a.m. PT / 12:30 p.m. ET

Length: 1 hour

Where:  Google+ Hangout: http://bit.ly/14DS49q

Virtualization isn’t new.  For many years now organizations have been taking advantage of the increased flexibility and cost savings virtualizing servers and applications offers.  However, when it comes to deploying backup and recovery solutions to protect the virtual environment, things are very different from what organizations may be used to – and if not done correctly, backups can fail, performance can wane, and recoverability can go out the window.  In essence, virtual machine backup can suck.

At Symantec Vision 2013, Symantec virtualization gurus Jim Olson and George Winter took a deep dive into best practices for backup and recovery of VMware, walking through critical steps to ensuring maximum benefit, while also reminding folks of the basics.  If you missed it, don’t worry! Join the Symantec NetBackup team on Wednesday, June 12 at 9:30am PT for an On Air Google+ Hangout and learn how to get the most out of NetBackup's integration with VMware's VADP including vCloud Director integration and vSphere 5.1.

Mark your calendars:

Title:  Best Practices for VMware Protection Google+ Hangout

Date: Wednesday, June 12, 2013

Time: Starts at 9:30 a.m. PT / 12:30 p.m. ET

Length: 1 hour

Where:  Google+ Hangout: http://bit.ly/14DS49q

Is it possibly to setup Backup Exec with a service account and not a user account?

we currently use a user account that allows us to log into the backup servers.

Backup Exec is using this account for running its services.

we utilize Backup Exec 2010 R3 and Backup Exec 2012.

Didn't get to attend a session at Vision 2013 that you wanted to? 

Or maybe this year you didn't get to attend Vision at all?  We've decided to take some of our top non-security Vision sessions and make them available through Google+ Hangouts On Air. Topics will focus on backup and recovery, archiving and eDiscovery, and business continuity and disaster recovery.

Each session will be broadcasted free to give you an opportunity to hear about the technology from the experts, get some insight into the roadmap and futures, and get your questions answered live.

Here's what you should do:

Click on the links in the Google+ Event Page column that corresponds with a session you're interested in.  The link will provide more information about the session, including participants, the date and time of the Hangout. It will also provide information so you can RSVP to attend the event, which will allow us to send you a reminder the day of the event, making it easy to join and participate.

If you forget to RSVP, don’t worry. Just tune in to the link provided below at the date and time of the event to participate.

If there isn’t additional information about the session you want to join, bookmark this page and check back often. We’ll be adding information regularly. Or, you can follow @Symantec on Twitter, add +Symantec to your Google+ Circles or like us on Facebook for the latest updates.

During the event you can use Twitter and/or Google+ to submit your questions to the hash tag #SYMCHangout so the panelists can answer them live.

It's pretty simple.

If you have questions or comments, please reach out to me either by leaving a comment below, sending me a direct message on Symantec Connect, or through one of my other social networks listed below.

Thanks!

Alex Sakaguchi, Product Marketing Manager, NetBackup

@ASakaguchi | +Alex Sakaguchi | +NetBackup | Symantec Connect

HQ Site:

1 master / 2media backing up to 1 Data Domain 860 (version 5.1.1.0-291218).  (All master/media servers are WS2008/R2)

Data Domain860 replicates to DataDomain670 (one at Local DR Site (15 miles away), one at a Regional DR Site in another state)

Local DR Site:

1 master server (same name of master but not connected to production network since it is same name)

1 Data Domain 670

Regional DR Site:

1 master server (same name of master but not connected to production network since it is same name)

1 Data Domain 670

********************************

How do I recover the catalog from the Data Domain at my Local DR site? (recovery procedures would be the same for my backups; as well as procedures at regional site).

Normally, I use tapes so when I run bprecover; I can point it to a tape barcode #

You don't, if expired 'normally' it has gonr for good.

Perhaps you take a disk array across to a new server, the fragments are still on the disk in this example and so could be imported.

It is also possible to expire the images but only from the catalog, without actually deleting the backup data (fragments) on the disk.  Again, these could be imported as they haven't actually been deleted.

Martin

@Martin :

1. when they are actually deleted?
2. if i have a restore.my data is on disk and retention has been over,Can i restore from disk then?How would i know that my data has not been overwritten or fragments have not been deleted?

hi all,

I have a HP D2D4112 storage system and is connected to the BE2010 server (will upgrade to BE2012)

I need to know if i need to purchase a VTL license for it (for BE2012)? or this license is embeded in the core license of Media Server ?

Thanks in advance

Hello all !
 

I searched for this issue a lot but i couldn't find exactly what i need,

it's pretty simple, we bought a new NAS and we connected it to the backupexec server (via iSCSI) , now we need to migrate all previous backups (B2D) files to the new storage which is also B2D, the backups are around 3.5TB in total size

Any ideas how can we do it ?

Thank you in advance

Hi Everyone,

I would like to ask if someone can help me with my concern. I have an upcoming project for Symantec System Recovery 2013 using a virtual environment. When I try to restore the Windows 7 into a new VM, it always freezes and won't load anymore after it displays "Press any key to boot from CD or DVD. I'm new to this and I will really appreciate it if you can recommend anything to resolve this concern of mine. Thank you in advance.

regards,

AP

I am having a problem with SSR 2013 finding drives on my system. SSR 2011 worked fine.

Ask you can see, I have 3 physical dirves, 2 of which have 2 drives each: 

vbvbb

This is what SSR 2011 presents ( note image is from camera shot):

And, this is what SSR 2013 presents. Note the missing drives which are  the second on the physical disk I: and T: in this case.

I am not in a critical situation, but I would like to know what's going on before I am.

Regards,

Chuck

Hello Fellas,

I am working on my WOFB in my environment.I am configuring that.

https://www-secure.symantec.com/connect/forums/unable-backup-system-state-various-windows-servers

http://www.symantec.com/business/support/index?page=content&id=TECH83223

On the client when i configure the shadow copy I see 2 options:Use limit and No limit ..

1. What is takes by default?
2. I understand use LIMIT.But what if i checked No limit?My whole drive will be occupied with the snapshots?what space it should take in this case?

Both of these environments are up and functional 

Test Environment #1 

Master/Media Server - 
Windows 2008
NBU 7.1

vCenter 4.0
ESXi 4.1
ESXi 5.1

Test Environment #2 

Master/Media Server - 
Windows 2008
NBU 7.5.0.3

vCenter 4.0
ESXi 4.1
ESXi 5.1

The above environments are in an isolated lab, that we consistly flush and recreate to be as close as possible production environments to test performance. Therefore we have several ISOs and templates on a Datastore that we constantly use to build the environments, this totals over 500Gigs of data. Which can take over a week to repopulate the data manually, we would like to backup the LUN using NBU 7.x to disk and tape. Making it much easier to restore the LUN if it gets destroyed.

Any guidance would be much appreciated.